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'Don't feed the trolls': Racism on YouTube
On YouTube's "Black Nerd Comedy," Andre Meadows often focuses on '80s and '90s pop culture such as the Power Rangers.
March 11th, 2013
05:22 PM ET

'Don't feed the trolls': Racism on YouTube

By Doug Gross, CNN

Austin, Texas (CNN) - In five years on YouTube, Francesca Ramsey says, only one of the nearly 200 videos she's posted has been explicitly about race.

Yet when the actress, comedian and video blogger hosted a meet-up with fans here at the South by Southwest Interactive festival, only three out of about 300 of them were white.

Of course that one video, "S**t White Girls Say ... to Black Girls," has accounted for nearly 10 million of the roughly 18 million views her videos have gotten, combined.

"It's a double-edged sword," said Ramsey. "It's opened a lot of doors for me, but I know that because of that video, there are some people who are never going to watch my videos and are never going to give me a chance and see that I'm so much more than that video."

Ramsey spoke Sunday on a panel addressing racism and race issues on YouTube, the Web's No. 1 video site. Viewing of online video has surged, with YouTube attracting 800 million unique visitors a year. In 2011, the site saw a mind-boggling 1 trillion-plus views.

But among the content creators posting to YouTube who are ethnic minorities, race remains a troubling issue. Drawing a large fan base is a challenge, and commenters on YouTube videos can be vicious.

Of the top 100 most popular YouTube channels that aren't industry-sponsored, there is one black creator, four Asians and one of Middle Eastern descent, according to Web researcher Jenny Unghba Korn. Expanding that to the top 200 adds two more African-Americans, two Asians and one user from India.

"Everyone gets hate comments on YouTube," said Andre Meadows, the creator of the Black Nerd Comedy channel. "You can make the most wonderful video in the world and you will get 'Fake!' and 'Gay!'"

But for minority creators, "when you get comments, it seems to be targeted toward race almost immediately. A lot of people get 'dumb video, stupid video' - but with mine it immediately goes to racial slurs."

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Filed under: How we live • Race • Technology
Deaf woman's eBay complaint highlights dispute over Web access for disabled
Melissa Earll, of Nevada, Missouri, says she can't use eBay's seller-verification system because she is deaf.
January 10th, 2013
05:10 PM ET

Deaf woman's eBay complaint highlights dispute over Web access for disabled

By Doug Gross, CNN

(CNN) - Melissa Earll owns stacks of classic comic books, baseball cards that include a young Hank Aaron and Whitey Ford and other collectibles she wants to sell.

But she can't do so on eBay, she says. According to Earll, the popular auction site can't confirm her as a seller because she's deaf.

"eBay keeps me from taking advantage of opportunities that other people have and it's because I couldn't hear," Earll, of Nevada, Missouri, told CNN affiliate WDAF-TV. "Somebody has to have the courage to stand up and say 'this is not right.'"

At issue, according to Earll, is the way the auction site verifies sellers. eBay says it offered Earll alternative ways of verifying her identity. But the dispute casts a light on a bigger question that some experts say may need to go all the way to the Supreme Court: Just how responsive must the Internet be to the Americans With Disabilities Act?

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Filed under: Disabilities • Discrimination • How we live • Who we are